em•pa•thy/ˈempəTHē/ nounthe ability to understand and share the feelings of another. As defined, empathy is the ability to understand and share the feelings of others. You’re able to put yourself in other people’s shoes to see their point of view even if you’ve never been in that particular situation before. Having empathy allows you to… Read More »Empathy and Design
Many product teams use user personas to define a target audience for their software, feature sets, or campaigns. The goal of a user persona is to quickly gain empathy and understanding through representing the needs of a larger group of users that you’re designing for. Knowledge of a target demographic can be extremely useful when… Read More »User Personas – Love ‘em or Hate ‘em?