One of the strongest tools a designer has in their toolbelt is also one of the hardest things for people to bring themselves to say: “I don’t know”. Why Can’t We Say “I Don’t Know” One of my favorite podcasts is Freakonomics, which frequently looks at the intersection of human psychology and business though an… Read More »The Power of IDK
Have no fear, Customer Research is the sure-fire way you know exactly what your customer wants, or better yet, need! Before you ask them the hard questions, you have to ask yourself the hardest question of all, “do people need my product”? This question can blow a hole through your dream. You know, the one… Read More »Customer Research – Wants vs. Needs
Have you ever used a product (website, app, software) that looks good and seems easy enough to use, only to find yourself not being able to find what you are looking for or getting confused about what certain buttons do? These are examples of products that are created with certain aspects of the User Experience… Read More »Why User Experience and Empathy Should Coincide
I saw a trailer recently for the Netflix show Song Exploder and as a lover of music documentaries, I was surprised that I hadn’t heard of it till now so I immediately opened up Netflix and searched for it to check it out. Music documentaries are one of my favorite genres of TV to watch… Read More »“That’s me in the spotlight”: Vulnerability + Design
Customer interviews are a great way to get to know your customer. Interviewing your customer will become a valuable source of information for your business. The insight you receive will inform you that you are heading in the right direction. Make sure you do as much customer discovery to find out who your customer “really”… Read More »Customer interviews and why they are important?
A platitude I find myself going back to again and again is “The only constant is change”. Attributed to the Greek philosopher Heraclitus from ~3000 years ago, it’s still remarkably relevant. Especially when talking about the process and structure of digital teams. Conversely, one of my least favorite phrases to hear is “it’s the way… Read More »Evolving Teams at Ncontracts
How Disconnecting from a Problem Can Help Solve It The other day during stand up, one of our engineers, Ben, shared that he had a breakthrough after implementing a problem-solving technique we had been discussing loosely. The technique involved stepping away from the problem, fixing a different bug, then coming back to the original problem.… Read More »Step Back to Move Forward
At Ncontracts, the two core values of Learning and Teamwork are something we return to on a daily basis. It’s a lens that the leadership team looks at all of the decisions for the Product department through. In 2019, we took a look internally at the current programs we had in place, both formal and… Read More »Why We Decided to Start a Book Club